We hope you will be able to attend and enjoy all events you book with us, but we understand that sometimes life gets in the way!
We are pleased to be able to offer refund protection at the time of booking through our partnership with Booking Protect. This refund protection allows you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events. Full details can be found in the terms and conditions.
The option to buy refund protection will be automatically offered at the time of booking. Please note, the cost is automatically calculated based on the total amount of your order.
Click here if you wish to make a refund request (refunds will be issued by Booking Protect via a bank transfer regardless of the original payment method).
Consistent with the latest CDC guidance and following consultation with public health experts, guests are no longer required to wear face coverings or provide proof of vaccination/negative PCR test.
If a patron is feeling unwell or exhibiting symptoms of COVID, we ask that they contact the Box Office to learn of options available to them.
These policies are subject to change at any time. Please continue to check back for updated policies before you arrive at the venue for your show.
HAND WASHING & SANITIZING
Hand sanitizing stations will be available throughout The Paramount during performances.
There will be secure, contactless ticket scanning for 2021 and beyond, which will reduce physical touch points as you enter the theatre. You are encouraged to arrive with your ticket on a smart device for ease of entry. Paper tickets will also be scannable.
Paper programs will no longer be distributed. Instead, guests are encouraged to use their smart device to scan the QR code on the seatback in front of them to access that event’s digital program.
INCREASED CLEANING PROTOCOLS
All high touch areas are cleaned with an approved disinfectant before and after all events. This includes seats, seatbacks and armrests – all of which are electrostatically “misted” using specialized equipment that adds an electrostatic charge to the disinfectant, allowing it to wrap surfaces with an effective and even coverage. Charged particles envelop all conductive surfaces – shadowed, vertical, and underneath.
GET VACCINATED: The Paramount encourages all eligible patrons to get the COVID-19 vaccine. Vaccines are free, safe, and effective, and currently available for everyone ages 5 and older. For more information about the vaccine or how to schedule a vaccine appointment, please visit https://www.healthvermont.gov/covid-19/vaccine